Complaints

At Heritage Felipe Construction we are dedicated to providing you with the highest standards of clinical care and customer service throughout your time with us. We will explain our approach to handling your feedback and provide you with a step by step approach to making a complaint.​

​

How to make a complaint

Contact your project manager to raise your concerns - they will acknowledge your query with 2 working days and aim to deal with your query with 28 working days following this. 

If after speaking to your case manager the matter is still unresolved you can either make contact with a Heritage Felipe Construction Manager by emailing admin@hfconstruction.co.uk or telephone 0114 400 0380.

​

If you would prefer to write to us our postal address is;                                                

Heritage Felipe Construction

8 Campo Lane

Sheffield

S1 2EF

​

 

How we manage your complaint

​

An appropriate Manager or Director will conduct an investigation into your concerns

We will discuss the outcome of our investigation with you and inform you how we intend to resolve your concerns

We aim to resolve all complaints within ten working days from receipt of the complaint

If you are not happy with the response you can contact the National Federations of Builders www.builders.org.uk or www.ombudsman.org.uk or for data breach's you can contact www.ico.org.uk